Fishers recognized for performance measures

The Town of Fishers will be recognized for its use of performance measurement information in management at the International City/County Management Association (ICMA) conference in Richmond, Virginia next month.

“Integrating performance data into management enables us to effectively standardize town-wide performance and benchmark with other municipalities from across the nation,” said Gary A. Huff, Fishers Town Manager. “Performance measurement is one of the critical management tools necessary to achieve our goal of being a high performance municipality.”

Fishers will receive the ICMA Center for Performance Management Certificate of Distinction, the organization’s highest award, for its commitment to using performance data in strategic planning and management decision-making.

The town collects performance data in the following areas:

Code Enforcement
Facilities Management
Fire/EMS
Highways/Road Maintenance
Human Resources
Information Technology
Parks & Recreation
Police
Purchasing
Risk Management

Fishers incorporates performance data into management by utilizing data during budgeting and the performance appraisal process, disseminating data for analysis and review, and performing data verification efforts to ensure reliability. The town is developing a cross-comparison of each department’s measurement indicators for increased analysis and integration of performance data.

About ICMA & the Center for Performance Management

ICMA advances professional local government worldwide. Its mission is to create excellence in local governance by developing and advancing professional management of local government. ICMA provides member support; publications, data, and information; peer and results-oriented assistance; and training and professional development to more than 9,000 city, town, and county experts and other individuals and organizations throughout the world.

The Center for Performance Management is a service of ICMA. Begun in 1994, ICMA’s Center for Performance Management (CPM) is dedicated to helping local governments improve the effectiveness and efficiency of public services through the collection, analysis, and application of performance information. For a list of local governments participating in the Center visit www.icma.org/performance.